Play Smart, Stay in Control with 999cd
999cd supports safe, responsible gaming for all players in Bangladesh. Our tools and guidance are here whenever you need them.
Our Commitment to Responsible Gaming
At 999cd, we believe online gaming and cricket betting should be a source of entertainment — not stress or financial hardship. Every player on our platform deserves the tools and information they need to stay in control. Responsible gaming is not a legal box to tick for us; it is a core part of how we operate and how we treat every member of the 999cd community across Bangladesh.
999cd provides a full suite of responsible gaming tools available to every account holder at any time. These include deposit limits, loss limits, session time limits, cool-off periods and self-exclusion. We will never pressure a player to continue gambling if they have expressed a wish to stop, and we act promptly on every responsible gaming request we receive — day or night.
Responsible Gaming at a Glance
Responsible Gaming Tools on 999cd
All of the tools below can be activated by contacting the 999cd support team at any time. Most requests are processed within one hour. There is no waiting period before you can use these tools — they are available from the moment your account is created.
How to Activate a Responsible Gaming Tool
Setting up any limit, cool-off or self-exclusion takes only a few minutes. Follow these steps.
- Contact Support: Reach the 999cd support team via live chat or by emailing [email protected]. Clearly state which tool you want and the parameters you need — for example "I want to set a daily deposit limit of ৳2,000" or "I want to self-exclude for 6 months".
- Identity Verification: The agent will verify your identity to confirm the request comes from the genuine account holder. This protects you from a third party placing limits on your account without your knowledge.
- Activation Confirmation: Once verified, the tool is activated on your account immediately. You will receive a confirmation via the channel you used. Most requests are completed within 60 minutes.
- Ongoing Review: You can review or adjust your settings at any time by contacting support again. Reducing a limit takes effect immediately; increasing a limit is subject to a 7-day cooling-off period.
Warning Signs of Problem Gambling
Gambling problems can develop gradually and are not always easy to spot. These are common signs that gambling may be becoming harmful to you or someone close to you. If any apply, please use one of the responsible gaming tools above or contact our support team right away.
- Spending more on gambling than you planned or can reasonably afford to lose.
- Chasing losses — continuing to bet in an attempt to recover money already lost.
- Using money set aside for essential expenses — rent, food, bKash or Nagad bills — to fund gambling.
- Feeling restless, anxious or irritable when trying to cut down or stop gambling.
- Gambling to escape stress, loneliness or difficult emotions rather than purely for entertainment.
- Hiding the amount of time or money spent gambling from family or friends.
- Being unable to stop gambling even when it is clearly causing financial or personal harm.
If you recognise any of these signs in yourself, please contact the 999cd support team immediately. You can request self-exclusion at any time — no explanation is needed and no questions will be asked about your reasons. Your wellbeing always comes first at 999cd.
Protecting Young People and Minors
999cd operates a strict 21-and-over policy. Every new account must provide accurate date of birth information, and identity documents are verified through the KYC process before any withdrawal is made. Any account found to have been registered by or on behalf of a person under 21 will be closed immediately and funds may be forfeited in line with our Terms and Conditions.
If you are a parent or guardian and you believe a person under 21 in your household may have accessed a 999cd account, please contact us immediately at [email protected] with the subject "Minor Account Report". We will investigate and act without delay. We also recommend using device-level parental controls and browser filtering tools to restrict access to gambling websites for younger users in your home.
Tips for Healthy, Enjoyable Play
Responsible gaming means making informed choices and keeping a healthy relationship with gambling as a leisure activity. These practical tips help you stay in control.
- Set a strict budget before you start and treat it as your full entertainment spend for that session — never chase beyond it.
- Take regular breaks — step away from the screen every 30 to 60 minutes and do something unrelated to gambling.
- Only play when you are in a positive state of mind. Avoid gambling when stressed, tired, upset or under the influence of alcohol.
- Treat gambling as entertainment, not a way to earn money. Cricket odds and casino games are unpredictable by nature.
- Keep gambling balanced with other areas of your life — your relationships, hobbies, work and daily responsibilities matter more.
Get Support — We Are Here to Help
If gambling is having a negative impact on your life — or if a family member or friend has raised a concern — please reach out to the 999cd support team. We are available 24 hours a day, 7 days a week. There is no shame in asking for help. Our team handles every responsible gaming request with compassion, speed and full confidentiality.